We’ll make every effort to process and ship your order the same day. Please be advised, that in some cases it may take up to 48 hours to process the order. Your order will be shipped via Canada Post by fastest method available. Please allow 2-5 business days for delivery. Standard shipping rate of $9.99 applies to all orders under $99 (before taxes). Orders of $99 and more are shipped for free. Some exceptions apply.
If you are not completely satisfied with your purchase, we will gladly refund or exchange the item in-store or by mail within 30 days. Unfortunately we can’t offer you a refund or exchange past that period.
To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.
There is NO refund or exchange available for the following items:
- Custom-made products
- Breast prostheses (forms)
- Lingerie and swimwear
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that original shipping costs (if applicable) are non-refundable.
If you are approved, your refund will be processed, and a credit (less any shipping charges) will be applied to your credit card or original method of payment. Please allow up to 5 business days for transaction.
Please note that it may take 1-2 billing cycles for the refund to appear on your credit card statement.
Sale or Clearance items
Unfortunately, we do not offer refund/exchange on items marked as “sale” or “clearance”.
To return your product, please mail it to: COMFORT CLINIC 17-511 Maple Grove Dr., Oakville, ON, L6J 6X8, Canada.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable.
You should consider using a trackable shipping service or purchasing shipping insurance. We will not be responsible for lost or damaged items, and refund will be denied.
If convenient, you can bring your product to our store, located at 17-511 Maple Grove Dr., Oakville, ON, L6J 6X8, Canada. You will avoid shipping charges, and in most cases your return or exchange will be processed immediately. If the credit card was used to make an original purchase, please make sure to bring it with you.
Damaged Product or Fulfillment Error
We will replace items, free of shipping charges, if they are defective, damaged or do not match your order. If you need to exchange your product, please email us at firstname.lastname@example.org to make necessary arrangements. We may request a photo(s) of the product to determine eligibility.